HVAC Frankfort KY ("we," "our," or "us") respects your privacy. This policy explains what information we collect through hvacfrankfortky.com, how we use it, and the choices you have.
Information We Collect
When you request a quote, submit our contact form, or call us, we collect the information you provide: your name, phone number, email address, service address, and details about your HVAC needs. We use this information solely to respond to your request, schedule service, and communicate about your project.
How We Use Information
We use your information to provide and schedule services, respond to inquiries, send service reminders if you're on a maintenance plan, and improve our website. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Communication Consent
By submitting a form or contacting us, you consent to be contacted by phone, text, or email regarding your request. Message and data rates may apply. You may opt out of marketing communications at any time by replying STOP or contacting us; transactional communications about scheduled service may still be sent as needed.
Analytics & Cookies
Our website may use standard analytics tools and cookies to understand how visitors use the site and to improve performance. These tools collect non-personal information such as pages visited and general location. You can disable cookies in your browser settings; the site will continue to function.
Data Retention & Security
We retain service records and quote requests for as long as needed to serve your account and comply with warranty, tax, and legal obligations. We apply reasonable technical and organizational safeguards to protect your information; no method of transmission over the internet is perfectly secure.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable timeframe and honor requests consistent with applicable law.
Contact Us
Questions about this policy? Contact HVAC Frankfort KY, 1030 Burlington Ln, Frankfort, KY 40601, call +1 (327) 210-5999, or email service@hvacfrankfortky.com.